Parking is available on the east side of the building. If you require wheelchair ramp access, please let us know when you arrive and we’ll be happy to assist you. On the first weekend of each month, some roads in the West Bottoms close for events. Use the green arrows on our parking map to find alternate lot entrances and avoid closures.

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We do not have a receptionist. When you arrive, feel free to wait in one of the shared waiting areas and check in directly with your stylist. Most stylists use automated booking systems—you can usually check in by replying to your text message confirmation.

Please do not bring guests who are not receiving services. Each suite has a maximum capacity of 4 people (2 stylists, 2 clients). Additional guests will be asked to wait outside.

Only service animals trained to perform specific tasks for a person with a disability are permitted. Emotional support animals and pets are not allowed under ADA guidelines.

Color, bleach, and chemical services can stain or damage clothing. Please wear something you’re comfortable getting wet or messy—or bring a change of clothes if needed. We are not responsible for damage to personal items.

Your stylist may ask to take a photo for notes or promotional use. If you prefer not to be photographed or have your photo posted, just let them know. Photos help stylists track service history and results.

We aim to be an inclusive and accessible space. We offer:

• Wheelchair-accessible entrance

• Earplugs

• Face masks

• Water, tea, and coffee

• Basic first aid supplies

• Ibuprofen, allergy medication, and menstrual products available upon request

• Narcan (naloxone) on site for emergency use only

Salon temperature fluctuates between 68–75°F, so please dress in layers to stay comfortable.

If you’re scheduled for a long appointment, feel free to bring snacks or a meal. We have tea, coffee, and water available.

All stylists operate independently. Please contact your stylist directly for questions about:

• Booking

• Pricing

• Cancellations

• Accepted payment methods

Children must be actively supervised by an adult and may not be left unattended in the salon. We are not a children's salon but do allow kids to receive services if booked with a stylist.

Services will not be performed on any person who is visibly distressed or not giving clear, willing consent—this includes children. If a child is protesting a haircut, we will not proceed, even at the parent’s request.

Clients arriving late may lose their appointment and be subject to a fee based on their stylist’s individual policy. Please reach out to your stylist directly if you’re running behind.

Refunds are not offered, but redos may be available within 7 days of your appointment depending on your stylist’s discretion. Reach out to them directly to discuss any concerns.