Parking & Arrival
Parking is available on the east side of the building. If you require wheelchair ramp access, please let us know when you arrive and we’ll be happy to assist you. On the first weekend of each month, some roads in the West Bottoms close for events. Use the green arrows on our parking map to find alternate lot entrances and avoid closures.

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We do not have a receptionist. When you arrive, feel free to wait in one of the shared waiting areas and check in directly with your stylist. Most stylists use automated booking systems- you can usually check in by replying to your text message confirmation.

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Guest Policy

Please do not bring guests who are not receiving services. Additional guests may be asked to wait outside.

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Pet Policy

Only service animals trained to perform specific tasks for a person with a disability are permitted. Emotional support animals and pets are not allowed under ADA guidelines.

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Clothing Disclaimer

Color, lightener, and chemical services can stain or damage clothing. Please wear something you’re comfortable getting wet or messy or bring a change of clothes if needed. We are not responsible for damage to personal items. Please do not wear hoodies or hooded tops of any kind, high necklines/turtlenecks, sentimental or expensive items. These items are high risk for damage and/or obstruct proper haircutting. 

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Photography Notice

Your stylist may ask to take a photo for notes or promotional use. If you prefer not to be photographed or have your photo posted, just let them know. Photos help stylists track service history and results.

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Accomodations
We aim to be an inclusive and accessible space. We offer:

• Wheelchair-accessible entrance

• Optional silent appointments. These are appointments where there will be no small talk or conversation pressure outside the consultation. 

• Private rooms with wash basins (booked in advance)

• Supportive accommodations available upon request, including earplugs, face masks, and basic health supplies
  If you have specific needs or requests, please reach out in advance and we’ll do our best to accommodate you.​

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Comfort Tips
Salon temperature fluctuates between 68–75°F, so please dress in layers to stay comfortable.

If you’re scheduled for a long appointment, feel free to bring snacks or a meal. We have tea, coffee, and water available.

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Payment & Scheduling
All stylists accept cash or card. 

Appointments must be booked online. To book directly with the salon click here.

Learn about Wicked’s team or view our directory of all stylists, including independent stylists, with direct booking links.

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Pricing & Time Slots

Pricing is based on the time slot you book & clients are responsible for the full booked time, regardless of services delivered.

Changing a booked time slot must be done at least 48 hours in advance.

Appointments that run over may incur an hourly fee, though extra time may not always be possible if it affects the next client.

If you’re unsure how much time you’ll need, email wickedstudioskc@gmail.com.

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Cancellations & Rescheduling

Must be made 48 hours or more before your appointment.

Appointments made and canceled or rescheduled within 48 hours of the appointment time will still be responsible for a holding fee of 50% of the booked service price. 

Policies with independent stylists may vary.*

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Children

Children must be actively supervised by an adult and may not be left unattended in the salon. We are not a children's salon but do allow kids to receive services if booked with a stylist.

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Consent Policy

Services will not be performed on any person who is visibly distressed or not giving clear, willing consent- this includes children. If a child is protesting a haircut, we will not proceed, even at the parent’s request.

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Late Appointments

Clients arriving late may lose their appointment and be subject to charges based on their stylist’s individual policy. Please reach out to your stylist directly if you’re running behind.

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Refunds & Redos

We don’t offer refunds, but in most cases, we’re happy to arrange a redo if you let us know within 7 days of your appointment.

If you have any concerns, you can reach out to your stylist directly.
Want to see a different stylist or speak with management? Email us at wickedstudioskc@gmail.com and we’ll be glad to help.

We want you to feel comfortable coming back to Wicked, even if things didn’t go exactly as planned. Our salon has a friendly, noncompetitive culture, and we celebrate a variety of strengths. If you’d like to see a different stylist for any reason, there’s no awkwardness whatsoever- we share clients all the time, and your comfort is our priority.